3. Ensure the UCaaS provider is responsive and can scale quickly and dynamically - Longer deployment cycles can compromise the agility and performance of your business requirements, End users could lose confidence in their ability to collaborate and communicate across various channels.
4. Ensure your deployment complies with regulatory and governance requirements - This includes checking who owns your UCaaS data, whether that data may be stored offshore and what this means for your business, what processes are in place to enable your easy migration to another service and whether the system meets your security standards. You should also check the service and support levels detailed in the contract, how often your UCaaS data is backed up, and what compensation is available in the event of an outage.
5. Train your employees to use the system - This maximizes your return on investment and should include advising them on which UC tools are best to use within an office environment plus also how it enables reaching out to customers and other users within their wider ecosystem. Finally, it should emphasize the potential rewards of greater communication and collaboration, including better decision-making, faster identification of new business opportunities and greater job satisfaction.
UCaaS represents a considerable step forward for businesses that want to cost-effectively provide key workers with access to voice, video and data communications tools on a single platform. UC itself supports workplace trends such as bring your own device policies, mobility, video and web conferencing, while UCaaS gives businesses access to these systems without forcing them to invest heavily in new equipment and resources. By undertaking due diligence, training employees and choosing the right provider, businesses can use UCaaS to become more agile, competitive and reputable.
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