Andy Gottlieb, co-founder, Talari Networks |
April 25, 2016
The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.
The overall benefits of an SD-WAN solution for contact center operators can be substantial: uninterrupted, high quality calls, even in the face of circuit failure or degradation due to bursts of network congestion, flexibility to support additional applications and demands on the network, along with lower WAN costs and improved manageability.