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Unified Communications: It’s not what you think it is

Christopher Franke, Senior Manager, Head of Unified Communications Strategy, InterCall Asia Pacific | Feb. 4, 2015
Christoper Franke helps IT managers better understand UC by debunking some of its most common myths.

Here are some tips - look for a provider that truly understands UC and offers all the key elements of a UC solution. Check if they are able to integrate the new solution to your existing applications and infrastructure, add new functionalities and users when the need arises, as well as provide extensive sales and technical support. It is also important for them to have a simple pricing model to ensure that add-on features do not blow up the cost of your UC solution.

UC solutions offer a lot of potential when it comes to enhancing an organisation's communication and business processes.  However, the benefits of UC can only be fully realised when the right UC solutions are implemented, which can only be achieved when IT decision-makers fully grasp what UC is and what it can do for the company.


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