Computerworld Malaysia Honours the Vendors Who Care the Most


Computerworld Malaysia will be hosting this evening–at the GTower Hotel Lounge on Jalan Tun Razak in Kuala Lumpur–the top customer care executives from the following organisations.

- APC by Schneider Electric
- Cisco Systems
- Dell Sales Malaysia
- Hewlett-Packard Malaysia
- Juniper Networks
- McAfee Malaysia
- Microsoft Malaysia
- Oracle Corporation
- Quest Software
- SAP Malaysia
- Symantec Corporation
- Telekom Malaysia
- VMware

These are the winners of Computerworld Malaysia’s fifth annual Customer Care Awards (CCA), which salutes the nation’s best providers of pre- and post-implementation consulting, support and maintenance work in the area of information and communication technology (ICT) as chosen by their customers.

In the first quarter of 2011, as in the previous four years, more than 3,000 of Malaysia’s most progressive information executives were canvassed and urged to participate in the exercise of rating, on the scale of 0 to 10, the performance of their ICT solution providers and partners in delivery of services at every stage of a given technology deployment—running from early stage consulting through complete implementation, user testing, and continual maintenance, support and process enhancement.

Their responses were gathered, analysed and audited by regional market analyst house Fairfax Business Research (FBR)–which is a sister company of Fairfax Business Media, the publisher of Computerworld Malaysia–for the highest accuracy of results possible. The ICT vendors with the highest scores across all evaluation areas in their respective categories won and entered the annals of Computerworld Malaysia’s CCA history.

This year, 13 companies took up a total of 19 awards. The multiple award winners were Microsoft Malaysia (with four awards), Hewlett-Packard Malaysia (with three) and VMware (with two). The other paragons of customer excellence in 2011 were: APC by Schneider Electric, Cisco Systems, Dell Sales Malaysia, Juniper Networks, McAfee Malaysia, Oracle Corporation, Quest Software, SAP Malaysia, Symantec Corporation and Telekom Malaysia.

“As the economy, bruised and beaten in the last recession, continued to recover throughout the past 12 months, so did the level of customer care in this country,” said Computerworld Malaysia Deputy Editor AvantiKumar. “We are most heartened by two things this year. How much, for the lack of a better word, ‘love’ has been shown by ICT providers to their customers in the past year. And how much ‘love’ has been shown by enterprises to their ICT providers by taking the time and making the effort to go through and fill out a very detailed questionnaire in order to express how happy they were with the customer care they’ve received all year.”

Mark Hobson, Asia Regional Manager of Fairfax Business Media, agreed. “That is most certainly true. We have seen exceedingly high levels of cooperation between enterprise customers, their vendors and other partners, including those in government. Competition between all the vendors in the running for each award category was keen, as evidenced by the number of close calls we had to make when auditing the numbers in some categories,” he said. “That bodes well for an ICT industry that’s growing, and an economy that’s flourishing. We expect to see everyone in the business to work with the same measure of resolve and industry in future. In fact, we expect to see even greater competition next year.”

Winner Lineup

Below is the list of the Computerworld Malaysia Customer Care Awards 2011 and their winners. For more details, make your way to


1. Server Hardware

Hewlett-Packard Malaysia

2. Desktop & Notebook PCs
Dell Sales Malaysia 
3. Storage Hardware
Hewlett-Packard Malaysia 
4. Physical Infrastructure - Networks
APC by Schneider Electric

5. Desktop & Server Management Software

Microsoft Malaysia 

6. Storage Management Software
Hewlett-Packard Malaysia  
7. Enterprise Content Management Software
Microsoft Malaysia
8. Collaboration & Workflow Productivity Software
Microsoft Malaysia 
9. Business Intelligence & Analytics Software
SAP Malaysia 
10. Database Management Software
Oracle Corporation
11. Open Source Software
Quest Software

12. Desktop Virtualisation
Microsoft Malaysia 
13. Server Virtualisation
14. Storage Virtualisation

15. Firewall/VPN  Solutions 

Juniper Networks

16. Anti-virus/Anti-spam Solutions
Symantec Corporation
17. Intrusion Detection/Prevention Systems   
McAfee Malaysia
18. Telecommunication Services
Telekom Malaysia
19. VOIP/IP Telephony Systems
Cisco Systems


About ComputerworldPublications of Fairfax Business Media ( Asia ), Computerworld Singapore and Computerworld Malaysia magazines carry a stimulating mix of analytical reporting, in-depth discussions of current and emerging technology trends, enterprise IT, plus key technological developments and solutions that have an impact on regional IT professionals. 

Fairfax Business Media Asia publishes CIO Asia, MIS Asia, Computerworld Singapore and Computerworld Malaysia magazines. It is part of Australia's Fairfax Media, Australasia's leading media company with titles such as the Australian Financial Review, Business Review Weekly, The Sydney Morning Herald, The Melbourne Age and The Canberra Times.

For inquiries on the Computerworld Malaysia Customer Care Awards, please contact:
AvantiKumar, Malaysia Correspondent and Deputy Editor of Computerworld Malaysia
DID: +603 7804 3692;