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1-800-Flowers wants to transform its business with A.I.

Sharon Gaudin | Oct. 27, 2016
A company focused on change uses IBM Watson to connect with customers

Arnie Leap, CIO of 1-800-Flowers.com, said he’s excited to see the company make this change with A.I.

“It allows the company’s culture to embrace creativity,” he said. “We have to make sure our supply chain is working but we have to step back and engage in projects like this to make sure the company goes forward.”

 

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