This vendor-written piece has been edited by Executive Networks Media to eliminate product promotion, but readers should note it will likely favour the submitter's approach.
With customer interaction increasingly coming through applications, companies are placing greater emphasis on developing apps faster. However a shorter time-to-market does not necessarily translate to quality experiences for customers. With shortening patience and tolerance for long loading times and less-than-optimal app performances, companies can ill-afford for their app performance to be hampered.
Every business is a software business and that has real and immediate implications for operations teams. This landscape of increased velocity, volume and variety of application changes challenges technology teams. As a result, IT Operations teams are being called upon to deploy more innovative services in more dynamic environments faster than ever before, all the while ensuring customer satisfaction.
However, without the right approach IT operations and staff can become unnecessarily strained, which ultimately affects the business. This is where Agile Operations can help. Agile Operations (Agile Ops) — think of it as the Ops side of DevOps — has become the mantra for supporting the digital transformation in all industries.
Ultimately, Agile Ops allows users to be more efficient, giving back time to them to allow them to do their day job.
More specifically, here are some scenarios how an Agile Ops approach can benefit three roles commonly found in IT operations:
1. Scaling business growth with APM administrators
Imagine this scene — It's Sunday afternoon and Kyle a typical APM administrator has just been called in (again) to triage a problem from a new mobile service that has just been released. Meanwhile, his family is at home celebrating his daughter's first birthday without him.
This can be a typical scenario for many APM administrators, who often find themselves stretched and attention divided. His role requires him to keep watch over a few dashboards and system alarm monitors. How many Kyle's do you have in your organisation?
Enterprises on average have about 29 different separate monitoring tools and more often than not, they are spending time monitoring those monitoring tools, rather than actually monitoring the core applications of their business.
Adopting an Agile Ops approach means being able to manage and support new apps with less 'experts'. This means the ability to share insights across domains without incurring cost which helps to scale for business growth.
In line with the Agile Ops philosophy, it is important for APM administrators to have access to monitoring that is designed to be ramped up. For example, CA Application Performance Management features APM Command Center that provides simple management of thousands of agents at enterprise class scale.
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