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Automating document creation

Ross O. Storey | April 17, 2009
Even in a recession year, automated document creation and output management solutions provider, Intelledox, is forecasting revenue growth of more than 100 per cent.

Phillip Williamson, chief executive officer of Intelledox

Even in a recession year, automated document creation and output management solutions provider, Intelledox, is forecasting revenue growth of more than 100 per cent.

They say there is strong demand for their solutions which are available as on-premises software, a dedicated hosted solution or a software-as-a-service.

Recently, at the International ICT Expo in Hong Kong, Intelledox, with its Asia base in Singapore, launched its solutions to boost productivity and lower costs by automating document-centric business processes, claiming there were available efficiency savings of up to 50 per cent.

Phillip Williamson, chief executive officer of Intelledox, spoke to Fairfax Business Media Asia managing editor, Ross O. Storey.

How would you describe the current maturity of major Asia-Pacific enterprises when it comes to automating document-centric business processes? What research can you highlight that relates to this? How do enterprises in Singapore, Malaysia and Hong Kong compare, relating to this maturity?

We have seen most major developments in document automation coming from Europe, the US and Australia, driven by the regulatory and compliance environments, and this is where most of the significant solutions vendors have originated.

We have not seen the same level of emergence of solutions in the Asian region. However, the banking and finance sector in Asia, due to the current economic climate, will be driven down a similar road triggering a need in the marketplace for similar solutions. Singapore and Hong Kong are major centres for financial services and therefore should lead the charge for growth in document generation solutions.

Also, the need to cut costs and improve efficiencies will drive major corporations down the road of document generation. We will see a significant growth in these markets in Asia and around the world in the coming years.

How much of a challenge is properly managing document-centric business processes and why is this an important issue?

There are significant challenges as most organisations have not been focused on document generation. Rather, most organisations have been focused on document storage, both electronic and physical storage. As organisations look for productivity gains, improved efficiencies, reduced costs and improved customer service, document generation will become more important.

During the global financial crisis, many organisations will be in a state of flux. Many are reducing staff, with high staff turnover and pressure on remaining employees to deliver more with less. The organisational challenge will be to collect, retain and better utilise their corporate data. The second challenge will be to deliver a better quality product, with fewer staff, under pressure, while reducing costs across the board.

What are the key issues that stand in the way of enterprises deciding to go ahead with such automation?

 

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