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The secrets of highly successful data analytics teams

Bob Violino | Oct. 25, 2017
Effective data teams bring diverse, cross-functional skill sets to bear on clearly defined business priorities — without losing sight of the value of experimentation and ongoing education.

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Effective data analytics can give companies a huge competitive edge, because business managers can gain new insights into trends and customer behaviors that might not otherwise be possible.

To get the most out of their information resources, enterprises need to have a strong analytics team in place. What does it take to assemble and maintain a top-notch team, and what should these teams be doing to make themselves successful?

These are not trivial questions. In this heavily data-driven environment, how companies go about building and operating a team of analytics experts could have a big impact on the business for years to come.

But before you put together your data analytics team, you need to formulate the mission and charter of the team, says Jeffry Nimeroff, CIO at Zeta Global, a customer lifecycle management marketing company.

“In too many organizations, data analytics is embedded in the more traditional and bland notion of ‘reporting and analytics,’" Nimeroff says. “In these configurations, it is often the case that reactive reporting takes precedence. As there is always another way to formulate more meaningful reports, this can become a never-ending cycle where the true power of data analytics is never fully realized.”

Data success begins with diversity

When building a team, don’t limit the focus to just finding analytics professionals. Diversity is critical for success, experts say.

“It’s very important to include not only people with analytical skills, but also those with business and relationship skills who can help frame the question in the first place and then communicate the results effectively at the end of the analysis,” says Tom Davenport, a senior advisor at Deloitte Analytics and author of the book Competing on Analytics: The New Science of Winning.

Multinational conglomerate GE values a diversity of capabilities for its analytics teams. “Data and analytics are most effective when world-class technology skills are paired with strong functional domain knowledge,” says Christina Clark, chief data officer at the company.

This can be achieved by having a team with a variety of business backgrounds; a mix of both IT and functional skills, Clark says. “We are making terrific progress in developing innovative solutions to support our finance function,” she says. “The data team supporting this effort is comprised of long-time IT professionals but also financial analysts, former auditors, and finance managers.”

Strong knowledge of data science is of course critical to any analytics team, and there should be statisticians, mathematicians, and machine learning experts on the team who understand algorithms and how they can be applied on data, adds TP Miglani, CEO at Incedo, a technology services firm.

“You [also] need technologists — data engineers who can build the pipelines to get the data in place for completing all the analysis,” Miglani says. “And you also need business experts who understand the complexities of the domain you are solving the problem for. For example, if the problem at hand is building data-driven drugs, then you need quantitative pharmacologists and biologists.”

 

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