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BLOG: Data Analytics will fail if executives ignore the numbers

Rob Enderle | Jan. 7, 2013
One major selling point for data analytics is that it gives executives the information they need to make the decisions that are best for the company. However, if executives don't read the reports before signing on the dotted line, or if they expect research groups to write reports to justify their decisions, then there's no point.

However, executives have to be able to accept that the decision they want to make-quickly divesting a troubled unit in this case-may be a bad one. If they aren't, then you still have another problem: confirmation bias, or the tendency to only see information that agrees with your world view.

We saw this play out in spades in the recent U.S. presidential election, which the Republicans were convinced they were going to win, and win big, but they lost big.

The GOP had used analytics, but not only was it using companies inexperienced in political campaigns, it was cherry picking and reporting the results that supported the belief that Mitt Romney was going to win. As a result, Republicans focused on the wrong geographies, under-resourced their efforts and lost an election against a relatively unpopular incumbent.

You Can't Handle the Truth, So You Make Bad Decisions

The famous courtroom scene from the movie A Few Good Men highlights the core problem: Often "the truth" is at best inconvenient and at worst highly embarrassing. Analytics, done right, provides an incontrovertible view of the truth.

There are executives and entire companies that largely exist by avoiding the truth. Look at Apple. Here's a company that was designed around the vision and skills of one man, Steve Jobs, but has done so little to adjust for his passing.

Apple is running around saying the guy who was executive of the decade really didn't play much of a role while acknowledging Apple couldn't have been successful without him. Both statements can't be true, but they coexist because Apple can't handle the truth that, without dramatic changes, the firm is crippled without Jobs.

Here's another example: a surprisingly small number of the companies that sell analytics tools actually rely on those tools for major decisions. Such companies are unable to handle the truth, even though they could become the best-standing examples of why a company should deploy their products.

This leads me to two recommendations if your executives, like most, tend to make decisions on their gut, rather than look for analysis up front. First, avoid analytics as a decision tool. It'll make executives look bad, and they probably won't appreciate that. (It goes without saying that you might want to move to a company with less foolish tendencies.) Second, pick a solution from a company that uses analytics heavily internally, and have the company help you guide your executives to become smarter decision makers. In that case, not only will the tool be more successful, but so will the company.

It is far more satisfying to be partially responsible for making your company successful than it is to show that your executives are idiots. Trust me.

 

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