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CIO banks on bots to bolster customer experience

Clint Boulton | April 28, 2016
USAA, the financial services firm for military veterans, will create messaging bots to automate financial services for its 11.4 million customers.

USAA has made keeping up with emerging technologies a point of distinction. The company in 2009 became the first bank to offer mobile check deposit. USAA also was early in adding voice recognition capabilities to its mobile app, allowing members to make payments, check balances and find the nearest ATM by speaking into their smartphones.

While the technologies are always evolving, Sepull says USAA's core mission remains unchanged: “We are going to provide financial security for our members.”


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