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Combining IT monitoring and service management

Staff Writer | April 6, 2011
Nimsoft launches a multi-tenant IT Management-as-a-Service solution.

SINGAPORE, 6 APRIL 2011 - IT management specialist Nimsoft says its new Nimsoft Unified Manager, combines industry-leading infrastructure monitoring and ready- to-use ITIL-based service management capabilities, in a single solution.

The company says that, by unifying monitoring and service management, Nimsoft Unified Manager empowers service providers and IT organizations to more efficiently and effectively optimize delivery of IT services to business users across internal and external IT infrastructures-including public and private cloud environments. 

The solution is built on the successful Nimsoft Monitoring Solution (now known as Nimsoft Monitor) and the customer-proven Nimsoft Service Desk technology.

In an official statement, Nimsoft said that India-based global IT services firm HCL Technologies is already using the new solution.

HCL Technologies assistant vice president and worldwide head cross tower functional services, Kalyan Kumar, said that in today's demanding business climate, where information is rapidly changing and moving in the data center and the cloud, failure is not an option

Unified tools

"The need for unified tools that can effectively manage the situation, drive down operational costs and mitigate risk has grown exponentially," Kumar said. "This expansion of Nimsoft offerings to include both monitoring and service desk capabilities in Nimsoft Unified Manager provides us with a simple, proven way to manage a modern IT infrastructure."

Research house Gartner's research vice president, IT operations, David Coyle said the need to constantly drive down costs, combined with ever-expanding technology complexity, is driving IT organizations to adopt new technologies and processes.

"Flexible, unified solutions that promote integration between monitoring and management will be key selection criteria over the coming years," said Coyle.

According to the company, Nimsoft Unified Manager provides intuitive, out-of-the-box logic and bi-directional integration between monitoring and service management to meet the needs of today's collaborative, fast-paced IT operations.  It will be offered either on-demand (SaaS) or on-premise.

"This integration between monitoring and service management radically improves the productivity of IT operations-helping to ensure that problems and potential problems are quickly and accurately addressed based on their impact to the business," the statement said.

Streamlining service delivery

"Nimsoft Unified Manager features an intuitive, unified experience that guides users through ITIL-based workflows-from alarms to alerts to problem resolution-while streamlining service delivery, enabling reduced business downtime and improved service quality. 

"Built on a proven, lightweight multi-tenant architecture, Nimsoft Unified Manager enables businesses and service providers to embrace established, emerging and future technology maximizing service quality and reducing total cost of ownership and overall IT complexity," the statement said. 

Nimsoft CEO Gary Read said that business moves too fast for companies to get bogged down in costly implementations of complex IT management applications that can't respond to constant changes in modern IT infrastructure and services.


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