Then there are the political shoals. Colbert secured user buy-in early, conducting demonstrations for staff to explain how the new devices would work. "You have to let them know very specifically what's coming, when, and who it will affect," he says.
The ultimate mark of success comes from former skeptics. "Even though many staff members hated the idea of giving up their PCs at first," he says, "a lot of them wound up liking it."
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