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Epicor signs up CyberM as AP retail sector reseller

Jack Loo | Sept. 3, 2013
The partner will provide sales, implementation services, and support for retail customers.

ERP specialist Epicor Software has signed up CyberM Information Technology to resell its retail technology solutions and provide in-country implementation and support services within Asia Pacific.

Under the terms of the agreement, CyberM will provide sales, services and support to assist local retailers and meet the globalisation requirements of multinational retailers looking to expand into the region.

"The partnership capitalises on the unique strengths of each entity; Epicor brings the power of its award-winning retail offerings to one of the most established and well respected retail technology solutions providers in the Asia Pacific region; CyberM complements this by bringing the benefits of its strong local presence and long-term relationships with retailers in Asia to Epicor," said Ian Rawlins, vice president of marketing and business development, retail software for Epicor.

CyberM has already been certified to resell and provide services and support for Epicor's ERP platform. Founded in the early 1990s, the company has served over 300 retailers in Asia including Amway, Kodak, SaSa and other listed Hong Kong companies, with implementation and support services covering countries in various time zones and local languages including: China, Hong Kong, Taiwan, Macau, Singapore, Malaysia, and the UAE.

"We leverage proven approaches and methodologies, along with extensive experience in the retail technology space to provide cost effective consulting and implementation services to ensure successful deployments and value added partnerships with our retail clients," said CyberM Chairman and Managing Director Duncan Lau.

The new partnership is part of Epicor's plan to expand its retail technology market share. According to Epicor, research from market research firm Canadean indicates that Asia is now the world's biggest retail market, with regional retail sales rising to US$3.8 trillion in 2011, or 41 percent of the global share, from US$3.2 trillion in 2006, or 31 percent.

Epicor has said it has been readying its end-to-end retail technology suite for deployment in the region. In addition to double-byte character set support in the product suite, the company created a new international business team dedicated to deployment of Epicor Retail solutions in new geographies, and hired in-region retail channel managers to assist in facilitating partner relationships; the first of which will focus on furthering the CyberM relationship and forging additional key relationships with Asian Pacific retailers.


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