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Genesys operating as a standalone company

Anuradha Shukla | Feb. 6, 2012
Sole focus to save the world from bad customer service.

Backed by marquee investors in the Permira funds and Technology Crossover Ventures, Genesys is now operating as a stand-alone company.

The customer experience software specialist has set its course for a new future and has declared complete dedication to save the world from bad customer service.

With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation.

"Today we are building on the incredible story that is Genesys and launching the company into its new future," said Paul Segre, president and chief executive officer, Genesys. "We're now backed by the best in the business in the Permira funds and TCV, and we have the industry's most unique combination of customers, partners and people to innovate around the customer experience. We are on a singular mission to save the world from bad customer service."

Seamless management

Genesys' single software platform ensures smooth customer conversation management across the contact centre, Web, social media, and mobile.

More than 60 percent of the Global 100 companies are already using the solutions from Genesys and this year, the company intends to further extend its leadership position by increasing R&D by 14 percent.

The company is marching ahead in the apt leadership of Paul Segre. The longstanding president and chief executive officer is guiding a highly experienced management team with a proven track record of success and results.

Genesys also depends on the support of its investors - the Permira funds and Technology Crossover Ventures (TCV). Both are contributing towards the growth and success of the company by providing solid financial backing and active strategic counsel to the organisation.

"Genesys is generating a level of excitement in the market that we have not seen recently, and we are thrilled to be part of this evolving story," said Brian Ruder, partner and head of the Menlo Park, California office, Permira funds. "We believe the company is not only poised for solid growth, but its unique mix of talented people, leading and disruptive technology and blue-chip customer base creates opportunities to transform the customer service and contact centre markets."

 

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