Airline Aeromexico recently launched new check-in kiosks using API management software from Apigee competitor Akana. (Click for larger image.)
Aeromexico CIO Benjamin Hernandez tells CIO.com that using Akana technology will give the airline the control it needs to gain competitive differentiation, capabilities it lacked in the technology that powered its previous ecommerce software. “We want to differentiate ourselves in everything that touches our passengers and also the way we commercialize our products,” says Hernandez.
Peter Duhart, director for ecommerce at Aeromexico, says the airline will eventually use Akana to host APIs for its new mobile application, which will include check-in capabilities as well push notifications that keep passengers posted about gate and flight status and baggage claim numbers. The company is also mulling using chatbots that automate customer service.
Meanwhile, Apigee's technology will help Google accelerate enterprises’ efforts to facilitate digital interactions, says Google's Greene, who joined the company last year in an effort to build out its cloud infrastructure business.
“A good API needs to support security, give developers the freedom to work in the development environment of their choice and allow the company to continue to innovate its service while supporting a stable interface to the apps and services using the API,” Greene writes.
Greene adds that Google in the future will integrate Apigee technology with its Kubernetes container orchestration software to help enterprises get better control and visibility into how their internal systems talk to one another.
Buying Apigee suggests that Google wants to get a big piece of the business of managing digital services, Gartner analyst Paolo Malinverno tells CIO.com. “Apigee is arguably the best platform for it,” Malinverno says.
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