Greenply Industries (GIL) is India's largest interior infrastructure company with a turnover of Rs. 1560 crore. The company's revenues grew by 12.32% during the last fiscal.
Currently, it occupies the top position in the plywood and Medium-Density Fibreboard (MDF) market. Notably, the company has an almost 30 per cent share of the organized plywood market in India. Greenply markets the most wide-ranging collection of residential and commercial floor products like plywood and block boards, MDF and Wood floors.
Greenply industries may have a good grip over marketing, but the company faced challenges with respect to sales.
Real time data missing
The field force of the company was not able to provide real time data to back office in terms of how many leads they were able to convert into opportunities. "For example, an architect demanding 100 plyboards is considered to be a lead and becomes an opportunity when the field force buys the product or executes the order. Opportunities are actual numbers which the field force has enabled. The issue was that the field force was not able to meet the actual numbers," says Vineet Bansal, Head IT, Greenply Industries.
Equipping the field force with laptops and CRM software was not an option as internet connectivity in semi-urban and rural areas was a concern. Coming to the nearest branch to input reports was also not viable.
Bansal and his IT team thought of a way to address the problem. The solution was of course, to introduce an application that captured and provided real time data that would increase the productivity of the field force. But the connectivity bottleneck still had to be overcome.
Considering most members of the field force had smart phones with them, Bansal was left with only one choice--rolling out a CRM app on mobile.
Before rolling out the application, Bansal and his team mates had to ensure that the application worked in an offline mode so that the user could input data in the absence of connectivity and later on it would automatically synchronize to the server, when connectivity was restored. This was necessary as rural and semi-urban areas were not fully equipped with 3G or 4G connection.
CRM comes to the rescue
"We are using native application which is user friendly and supports offline data inputs. When we open the application, it shows dashboard as the home screen and from the menu the field force can choose different options like leads, opportunities, accounts etc," says Bansal. Moreover, after selecting menu option, a user can see a list of records, where he can create new records or edit existing records.
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