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How FedEx improved security, eased access

Cindy Waxer | Nov. 4, 2010
Delivering packages to customers in a timely fashion takes more than a good shipping label.

How they saved: By combining three cards into one, the identity management (IdM) system reduces the time it takes to issue badges from three weeks to real time. Automating badge requests has also eliminated 23,000 annual man hours, or $1.2 million, worth of administrative tasks.

Tools used: FedEx's IdM system. The facility-access portion of the system debuted in September 2007. The badge-management component followed in January 2009.

Group Development: Rather than burden IT with creating thousands of new badge-management applications, FedEx set up a brand new infrastructure integrating the databases of disparate departments-including corporate security, human resources and information security-to ensure a seamless, single card-provisioning process.

Build a Business Case: To justify the nearly $277,000 project, FedEx developed a value scorecard that tracks productivity gains and cost savings, such as eliminated third-party contracts.

 

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