IBM sees the online services as a way to start building a broader relationship with new customers, Diamond said. "You don't always need to start with a face-to-face call."
The services are fixed-price, although the actual cost will depend on the options customers select. Availability is limited for now to the U.S. and U.K., although IBM has plans to offer them globally, Diamond said.
Some prerequisites apply. For example, customers interested in the social media analysis service will need to have a subscription to IBM's Social Media Analytics Software as a Service. In other cases, like the SAP health check, customers will have to supply some historical data, provide access to subject matter experts, and install tools from IBM or its partners.
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