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Insync Technology deploys Surface Hub to Queensland Council

James Henderson | March 23, 2017
Council headquarters is in Emerald, but there are five satellite offices and the closest is a 45-minute drive.

surface hub

Insync Technology has capitalised on the growing need for collaboration across expansive regional areas, through rolling out eight Microsoft Surface Hub devices to Queensland Council.

With the help of Telstra, the Microsoft Gold Partner deployed videoconferencing solutions across Queensland’s Central Highlands Regional Council, in a bid to remove the complexities of operating across vast geographies and locations.

Located 350 km west of Rockhampton, the region encompasses an area of around 60,000 square kilometres, similar in area to Tasmania, and supports 30,000 people.

Council headquarters is in Emerald, but there are five satellite offices, the closest is a 45-minute drive; the furthest is two and a half hours away.

Consequently, the council sought a streamlined solution to reduce travel time for meetings, therefore boosting efficiency, productivity and safety.

“Communications technology, like Skype for Business, has proven helpful, as has cloud-based software such as Office 365,” Central Highlands Regional Council Manager of Information Services, Aaron Jurd, said.

“Teams regularly hold ‘virtual’ meetings, communicating and collaborating remotely on documents and we are only at the start of our Office 365 journey.

“The Microsoft’s Surface Hub has taken this approach to a whole new level.”

As a result, Jurd tapped the expertise of Insync, a Queensland-based systems integrator specialists across platforms, productivity and identity.

Recognised as one of Microsoft’s fastest growing partners in Australia, Insync - which took home the 2015 Microsoft Australia Partner Award for Emerging Partner of the Year - consults, designs, builds and operates on the vendor’s platforms, specialising on Microsoft Azure, Skype for Business and Office 365 integrations.

“We worked with Microsoft partner InSync and Telstra to get this right and to make sure we had the best connections and systems to access the applications and data required for any meeting,” Jurd explained.

“We’ve now got a user-friendly tool that is really changing the way our people work throughout the region.

“What’s really interesting is that the IT team isn’t telling people how to use the Microsoft Surface Hubs, we’re letting them experiment and explore what works best for them.”

According to Jurd, traditional videoconferencing solutions are “very limited, cumbersome and confusing” necessitating IT personnel to help get people started.

“I run a tight team with just five people to support the IT needs of 500 employees, so there’s no guarantee someone is available to crank the videoconferencing,” he added.

“Now our teams easily communicate across the region. They share data and collaborate using a single easy-to-use system—and the IT team isn’t needed to hold any hands.

“The Microsoft Surface Hubs have given our business the ability to easily collaborate and communicate visually in real-time saving us time and money, while keeping our people connected and safe.”


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