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Intuit puts venerable Quicken up on the block

Gregg Keizer | Aug. 24, 2015
32-year-old desktop software days are numbered, predict some customers, as Intuit pledges to find 'reputable buyer' for personal finance program.

Customers weren't buying that either.

"I love how [the CEO] is telling you that he can pick a buyer in a way that they will do everything they didn't do," said "QuicknPerlWiz". "Quicken is 32 years old, and to a developer that usually means code that is really hard to maintain, and that certainly shows."

In many ways, Quicken is software that users love to hate. With years of data in the company's proprietary format -- and few alternatives -- they not only feel trapped but also regularly rail about the product. Quicken's listing on ConsumerAffairs.com, the consumer advocacy organization's website, makes for dismal reading: The overall satisfaction rating is one star out of a possible five.

"I hate this program. I've been using Quicken for many years, and it just get[s] worse and worse with each update. It is less and less user friendly," alleged Beverly of Midland, Tex.

"I have never seen a major software company so technically inept and getting worse. Every month there seems to be some new major issue with this software," griped Bill of Scottsdale, Ariz.

Intuit promised that it would continue to maintain and develop Quicken until it finds a buyer, adding that it plans to release the next edition, Quicken 2016 for Windows, and would keep working on the Mac version. Current users should see no interruption in their ability to use the software or its associated services, such as Quicken Bill Pay.

"As we move through this sale, it's business better than usual," wrote Eric Dunn, who heads the Quicken unit, in an online statement. "As a standalone business, we'll focus solely on taking Quicken to the next level. And until we find that buyer, we'll continue to provide you with [the] dedicated, uninterrupted service and support you deserve."

If Intuit keeps to its usual schedule, it will ship Quicken 2016 in the next several weeks. Quicken 2015, for instance, launched in early August 2014, while Quicken 2014 appeared in early October 2013.

Quicken is one of the oldest desktop products, preceding even Windows. Quicken debuted in 1983, near the beginning of the PC revolution, and first ran on Microsoft's DOS.

 

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