Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

Lawsuit claims AT&T cheats iPhone, iPad owners on data

Gregg Keizer | Feb. 1, 2011
Wireless carrier accused of inflating data transfers, billing for 'phantom' downloads

FRAMINGHAM 1 FEBRUARY 2011 - AT&T has "systematically" overcharged iPhone and iPad owners with capped data plans by inflating the amount of data they download and adding "phantom traffic," a lawsuit claimed last week.

AT&T said it would "vigorously" fight the suit.

The complaint, filed by Patrick Hendricks in federal court in California, claims that a "significant portion" of AT&T's $1.1 billion of wireless revenue gains in the last quarter came from the bogus charges and overbilling.

Hendricks' lawyers asked a judge to grant the lawsuit class-action status; if that happens, the case would be open to millions of iPhone and iPad owners in the U.S.

Citing evidence obtained by a consulting firm hired by Henricks' attorneys, the lawsuit contends that AT&T regularly overstates incoming data by 7% to 14%, and in some cases by as much as 300%.

"AT&T's billing system for iPhone and iPad data transactions is like a rigged gas pump that charges for a full gallon when it pumps only nine-tenths of a gallon into your car's tank," the complaint states.

Hendricks' suit also alleges that AT&T bills for data transfers that never took place. During a 10-day stretch, the same consulting firm found that AT&T billed a new iPhone's account for approximately 2.2MB of data transfers, even though the smartphone had had all push notification and location services disabled, no e-mail account configured, and no active apps.

"This is like a rigged gas pump charging you when you never even pulled your car into the station," the lawsuit states.

Henricks uses AT&T's $15-per-month data plan, which allows him to consume 200MB of data monthly but requires him to pay an additional $15 for each additional 200MB over the standard allowance.

That plan is one of two -- the other is a $25-per-month deal that allows 2GB of data per month -- that AT&T debuted in June 2010 when it dumped its three-year-old $30 unlimited data plan. AT&T let existing iPhone customers retain the unlimited plan but required new iPhone customers, and all but the earliest 3G iPad owners, to sign up with one of the capped plans.

Hendricks said he was charged a $15 overage fee last fall when his data usage was 223MB, or 11% more than the plan's limit.

"Many of these charges were phantom data transactions that never happened or were never initiated or experienced by Mr. Hendricks," the lawsuit claims. "The remainder of these charges were systematically inflated in terms of the actual amount of data used."


1  2  Next Page 

Sign up for Computerworld eNewsletters.