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Misys transforms customer experience for Myanmar bank

Anuradha Shukla | Dec. 13, 2016
Streamlines operations and introduces greater automation for Yoma Bank.


Misys FusionBanking Essence has transformed the customer experience for Yoma Bank -- a bank in Myanmar -- by streamlining operations and introducing greater automation in the organisation.

Yoma Bank was searching for a solution that could help it to reach out to customers with convenient, easy-to-use banking services.

The bank chose Misys FusionBanking Essence as the strategic enabler for an 'outside-in' transformation of its core banking operations.

The solution will help it to restructure its processes, systems and channels completely around the end-customer, modernising its existing branch network and launching next-generation digital banking services.

"We want to put the bank at the centre of our customers' lives, and we believe that the seamless, end-toend coverage that Misys FusionBanking Essence delivers is absolutely vital to achieving this," said Hal Bosher CEO Yoma Bank.

Managing higher volumes of business

Yoma Bank will leverage solution from Misys to manage higher volumes of business more efficiently, which ensures a faster response to a growing customer base and frees staff to focus on delivering a unique customer experience.

Customers will leverage the new digital channels to bank when and where they want, ultimately helping Yoma Bank to grow both its customer base and market share.

Yoma Bank intends to implement Misys FusionBanking Essence following the Misys Application & Process Solutions (MAPS) approach. This will ensure that the bank will go live in the quickest timeframe possible, in a tried and tested, low-risk model.

Integrating banking operations on a single platform will allow Yoma Bank to bring its branch network closer together than ever before.

"Our partnership with Misys demonstrates to our customers that the bank is investing in technology and improving the way we do business. I think it gives our customers a great deal of confidence to know that Yoma Bank is not simply standing still, but moving forward to address their needs, and building a bank for their future," said Bosher.


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