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NCR picks Malaysia for new regional centre driven by big data analytics

AvantiKumar | June 5, 2015
The global transactions provider said the new Centre of Excellence will support APAC customers in the financial services, retail, hospitality, telecom and technology industries in 11 Asian languages.

NCR's Asia Services Centre in Bangsar South City

Photo - NCR's Asia Services Centre in Bangsar South City, Kuala Lumpur.


Global customer transactions provider NCR has opened a regional services centre in Malaysia, which will is supported by big data analytics, remote diagnostic and cloud-based solutions, to serve APAC customers in financial services, retail, hospitality, and telecom and technology industries across the region in 11 Asian languages.

"[Located at Bangsar South City in Kuala Lumpur] the new Centre of Excellence in Kuala Lumpur is part of NCR's global growth strategy as Asia Pacific continues to remain a key growth market for us," said Rick Marquardt, executive vice president, Services, Hardware Solutions and Enterprise Quality, NCR, speaking during the opening on 4 June 2015.

"The centre will play a significant role in shaping benchmarks for solution innovation and service excellence backed by Kuala Lumpur's reliable infrastructure, strategic location and skilled talent pool. The new CoE represents a significant investment by NCR and validates our commitment to deliver benchmark customer service," said Marquardt.

He said the new KL CoE, which will complement NCR's two other Services Centres in Belgrade and Mumbai meeting NCR's global service standard benchmarks, will initially employ more than 100 highly-trained and multilingual service professionals and expects to double this headcount by the end of this year.

The centre has a disaster recovery centre located in Sentul, 8.25 km away from Bangsar South City that ensures business continuity for customers. 

 Higher levels of service

Nick Vreugdenhil, VP Services, Asia Pacific (L), Rick Marquardt, EVP Services 

Photo - (From left) Nick Vreugdenhil, VP Services, Asia Pacific; and Rick Marquardt, EVP Services, Hardware Solutions and Enterprise Quality ay NCR's new Asia Pacific Services Centre in Kuala Lumpur.

"Customers in the region across all the industries we serve are demanding higher levels of innovative service solutions, backed by big data capabilities," said Nick Vreugdenhil, services vice president, Asia Pacific of NCR. "The new Centre of Excellence in Kuala Lumpur will enhance our ability to provide quality services support more effectively, sharing our global services learning and best practices more easily. It will also benefit our front-end customer service functions across the region to provide high value, local touch points for our customers."

"Today's announcement represents an important investment by NCR in a world-class Centre of Excellence," said Jaideep Agrawal, managing director, Services Enablement, Asia Pacific for NCR. "Global-level skills development will be undertaken by NCR at this Centre and it will be a good opportunity for employees in Malaysia to benefit significantly with exposure to NCR's global best practices, next generation of innovative technologies, flat management structure and excellent career development opportunities."

According to Retail Banking Research, NCR is the largest supplier of retail self-checkout solutions to the Asia Pacific region with 75 percent shipments in 2013. NCR is also one of the leading ATM suppliers in the Asia Pacific. In Malaysia, NCR has a 38 percent share of the ATM market.

NCR is headquartered in Duluth, Georgia, USA, with more than 30,000 employees and does business in 180 countries.


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