How do you measure your success?
Our 80 diverse businesses have been growing anywhere from 15 per cent to 20 per cent [per year] in their demands on technology -- more servers, transactions volumes -- yet, as we've been seeing that demand requirement we've been able to keep our costs flat. So in a growing environment with more complexity and more demand around improving the environment -- better monitoring, and a whole bunch of infrastructure improvements -- we're able to keep our costs flat or even decrease them. That's been very powerful for us.
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