That isn’t exactly anything new in the enterprise chat world — Slack allows administrators to bring in guests and give them access to a limited number of channels. One of the key differences in this case is that all of the messages from different organizations are collated into a single inbox for users, rather than requiring people to switch back and forth between different instances like Slack does.
The company currently has around 85 corporate customers, including Hyatt, Mike’s Bikes and Pepper Construction. It will be interesting to see if this push will lead to the startup (which was formerly known as CoTap) improving its competitive prospects against the likes of Slack and Microsoft Teams.
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