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How talent transformation is driving UST Global in Penang: Industry 4.0

AvantiKumar | Sept. 14, 2017
After the opening of UST Global Malaysia's new facility by the Chief Minister of Penang together with officials from InvestPenang, CREST, MDEC and MIDA, Country Head Amar Chhajer talked to Computerworld Malaysia.

UST- Penang centre opening - September 2017

Photo: The Honourable Chief Minister of Penang, Y.A.B Tuan Lim Guan Eng along with the senior officials from InvestPenang, CREST, MDEC and NGO Befrienders at the inauguration of UST Global's new facility.


  During the past 12 months, national ICT research agency MIMOS has underlined the importance of talent development to Malaysia's Industry 4.0 preparations.

A vital cog of Industry 4.0, talent development is also a major factor for US-headquartered digital technology services company UST Global, which has just opened a new facility in Penang.

This new centre, which is UST Global's second facility in Penang, was inaugurated in the presence of the honourable Chief Minister of Penang, Y.A.B Tuan Lim Guan Eng, together with senior officials from industry agencies InvestPenang, CREST, MDEC and MIDA.

UST Global's Malaysia country head Amar Chhajer (pic below) told Computerworld Malaysia soon after the launch event: "There is a great potential with Industry 4.0, IoT, cyber security and RPA [robotic process automation].."

The facility, which is located in the specialist zone for IT & engineering companies on Bayan Baru, will further support UST Global's APAC market focus, said Chhajer.

Amar Chhajer - UST Global Malaysia

He said UST is committed to developing talent, and enhanced management and recruitment. "We are working towards having 1000 more employees on-board in next three years."

"Our new facility will cater to needs of our customers with specialised services and customised solutions and will help us to bring best-in-class high end capabilities to our customers," said Chhajer. "Our goal is to create a workplace that not only engages employees but also helps to improve the firm's operational efficiencies."

Why Penang?

Commenting on why Penang was selected as a base, Chhajer said: "UST Global's strategy is to focus on a Tier 2 city rather than a Tier 1 as there a way to realise untapped opportunities, as well as to bring in transformation through talent development,  attain operational efficiencies and cost advantages: Penang was a natural choice for untapped opportunities, talent availability and eco system."

Among burgeoning digital projects in Penang is a major smart city development,  announced last year by a group of companies that have come together to create a new RM10 billion (US$2.24 billion) smart city development, which will include a RM100 (US$22.36) million digital ecosystem with a cloud services infrastructure platform to serve both local and international users. (See - Why Penang Aspen Vision may be a global Smart City model: exclusive)

Chhajer said the new centre, which expands UST Global's footprint in Malaysia, has been built to a world-class working environment. This approach fosters strong relationships with its associates, and provides opportunities to develop their competencies and skills.

He added that there will be more focus on local youth and developing a new generation of staff for the company.

"Emerging technologies present great advantages for a technology company like ours," said Chhajer said. "We are extensively investing in solutions in these areas and are engaging with customers to guide them through these technological advancements."

UST Global is headquartered in Aliso Viejo, California and operates in 21 countries with clients, including Fortune 500 companies, across different industry sectors such as healthcare, retail, banking and financial, telecoms, manufacturing, and logistics.

To see some recent key news about Penang and Industry 4.0, visit:
Digital Malaysia: Penang teacher centre transforms into Digital Maker hub
Penang and 'Made in Malaysia' next-gen devices
Why Penang Aspen Vision may be a global Smart City model: exclusive
How IoT will help build Malaysia's innovation economy: MIMOS
Feeding the 4th Industrial Revolution in Malaysia, MIMOS sees two major talent moves
Graphene breakthrough in Malaysia will boost E&E industry, MIMOS says

The latest edition of this article lives at Computerworld Malaysia.


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