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Emerson Network Power sets up Regional Customer Experience Centre in Singapore

Zafirah Salim | March 3, 2015
The state-of-the-art facility leverages customer collaboration and innovative solutions to address data centre challenges.

Emerson Network Power - a business of Emerson that specialises in maximising availability, capacity and efficiency of critical infrastructure - announced yesterday (March 2) the opening of its new Customer Experience Centre at New Tech Park in Singapore.

This state-of-the-art facility will serve as the regional hub for data centre planning and validation in Southeast Asia, where each customer will have a unique experience based on their data centre needs supported by Emerson's technical and service experts.

In its media statement, Emerson Network Power said that this new establishment reflects its ongoing commitment to enable business-critical continuity in light of the increasingly evolving ICT landscape.

It added that the facility is built not only to address the most common data centre challenges, but also to give customers the opportunity to experience the most advanced technology available to enable them to respond to future business challenges.

The facility itself is divided into two main areas: the Network Operating Centre and the main Data Centre facility.

At the Network Operating Centre, customers can witness a live demonstration of the Trellis platform, Emerson's DCIM solution that provides real-time visibility into data centre performance. This solution provides a single, secure, browser-based interface to manage and monitor both IT and facility assets in a data centre.

On the other hand, the main data centre facility features the SmartAisle solution, an intelligent row-based system that integrates data centre racks, power, row cooling, aisle containment, monitoring and control technologies, optimising infrastructure deployment and management.

According to Emerson Network Power, customers will greatly benefit from the SmartAisle's flexible design, which allows it to be deployed in any size of IT environment from a row of racks to large enterprise data centres. Moreover, the solution's energy-efficient features help to reduce energy consumption by up to 27 percent compared to conventional data centre design.

The facility also contains other Emerson Network Power solutions, including the Liebert APM, a compact row-based uninterruptible power supply (UPS) solution; and the Liebert CRV, which provides high capacity cooling in a small footprint.

"Think of the centre as a mini lab where our customers can touch, see and feel our integrated solutions," said Anand Sanghi, president, Emerson Network Power in Asia. "It is a place where we can provide them with a holistic view of all the biggest challenges that they find in their businesses and how our solutions address these challenges. It really gives us an ability to provide real time insights into power, space and cooling to manage capacity, reduce risk, and optimise performance."


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