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Facebook outage spotlights social media addiction

Sharon Gaudin | Sept. 24, 2010
Frustrated Facebook users find themselves jonesing for updates when site crashes

"Non-productive! Spent time: Googling problem, Tweeting-complaining," noted dstatler on Twitter.

Augie Ray, an analyst at Forrester Research, said he was in the same boat.

"I'm not sure I was more productive," he told Computerworld. "I used the Facebook outage as an opportunity for humor on Twitter. I tweeted things like, 'I feel so lonely & isolated all of a sudden. I was forced to have an actual face2face conversation with someone! #facebookdown.' And 'Did you know when you talk to a real person, their mouth moves? I'm used to chatting w/ profile pics & avatars! #facebookdown.' OK, I didn't say it was good humor!"

But Ray said the outage, and users' reactions to it, makes clear how connected people are with the site and with the friends and family they communicate with on it.

 

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