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eNets portal apologises for downtime

Anuradha Shukla | Jan. 5, 2012
Online payment portal eNets was down on Tuesday after domain expiry.

eNets portal has apologised to users who had difficulty accessing its services on Tuesday, 3 January 2012.

Full service has now been restored following a downtime earlier this week rendering citizens unable to pay for government services online.

Online payment portal eNets is a popular online payment gateway in Singapore, offering online credit card and direct debit products. eNets enable payment from all major international credit cards as well as online direct debit (Internet banking payments) from the largest banks in Singapore and China.

According to a report by The Straits Times, eNets payment platform was unable to deliver promised services for 11 hours after its operator, Network for Electronic Transfers Singapore (Nets), failed to renew its domain name.

eNets claims it has taken steps to ensure this kind of episode does not happen again.

Re-registering domain name

eNets users breathed a sigh of relief after the services were fully restored by 11am on Tuesday after the domain name was renewed for another year until 3 Jan 2013 by the company, Network for Electronic Transfers Singapore (Nets).

Apparently, this problem could have been avoided had Nets remembered to re-register its Web address by midnight, before it expired.

However, this important re-registry of domain name did not appear on a national registry of domain names until late Tuesday morning.

All this while users were not able to pay for a range of government services such as season parking and road tax.


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