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Parallels enhances customer satisfaction for Shinjiru

Anuradha Shukla | Jan. 10, 2012
Implements Parallels Plesk Panel for the Malaysian Web hosting pioneer.

Malaysian Web hosting pioneer Shinjiru has increased Average Cost per Unit (ARPU), enhanced customer satisfaction and simplified customer service management with Parallels Plesk Panel Web hosting system.

Parallels specialises in hosting and cloud services enablement. The company has delivered Parallels Plesk Panel to Shinjiru allowing it to provide a complete server control panel and automation solution to its small and medium businesses (SMB) customers in Malaysia.

Parallels Plesk Panel's intuitive user interface reduces the barriers of entry for end-users and simplifies service management and customer support. These capabilities enable Shinjiru to accomplish several tasks such as reducing time spent on creating websites, managing e-mail addresses, and deploying applications to a server.

The solution also allows Shinjiru to increase Average Cost Per Unit (ARPU) by upselling packages and offering a range of new solution including Web applications, popular add-ons such as domain names and SSL certificates, as well as access to built-in Web Presence Builder capabilities.

"We were in search for a control panel that offered great competitive features as well as user-friendly interface for our end-users," said Terence Choong, chief executive officer of Shinjiru.  "With its global credibility, Parallels Plesk Panel was an obvious choice and it has since helped us increase our revenues as it allows our end-users to directly download and install a wide range of open-source and commercial applications via the Parallels Partner Storefront."

Satisfied customers

Parallels Plesk Panel implementation has resulted in a strong and growing base of satisfied customers for Shinjiru that was recently awarded the Excellence in Parallels Plesk Panel Award at the Parallels APAC Summit 2011.

Parallels Plesk Panel includes fully automated billing and provisioning, an integrated Web presence builder, and access to over 100 Web-based applications that can help create customised service plans that meet a range of customer needs.

This Web hosting solution features the Parallels Partner Storefront, which enables service providers to offer their customers a wide variety of applications, without development effort as they can team with Parallels under a revenue-share business model.

"Parallels is committed to making the cloud a reality by offering a broad range of easy-to-use solutions that can resonate to each service providers' specific needs and demands," said John Zanni, vice president of service provider marketing and alliances of Parallels. "Shinjiru has seen great success with the adoption of Parallels Plesk Panel and we are confident the company will continue to set new standards and drive further growth in Malaysia's cloud economy."


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