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Desk-bound government workers find mobility, collaboration options lacking

Ann Bednarz | Feb. 10, 2011
It's easy to talk about modernizing the way local, state and federal governments operate. Providing easier access to services, allowing employees more flexible work arrangements and improving collaboration are popular public-sector goals. But in reality there's a lot of work to be done to realize those goals, says Forrester Research.

Keitt cites a few examples that indicate governments are making progress toward becoming more flexible, accessible and collaborative. The recently passed Telework Improvement Act, for instance, will encourage more employees to work remotely. Government use of cloud services to reduce costs and accelerate access to new communication and collaboration tools is another positive sign.

Among the recommendations Keitt suggests for improving government workforce effectiveness is to pilot "bring your own" programs with workers who have access to portable technologies. "Providing government information workers flexibility in work location can begin with allowing certain employees to use their personal technology for this purpose," he suggests.

Forrester's report is based on the responses of 669 local and federal government information workers in the U.S. and Europe, as part of a broad workforce employee survey conducted in the third quarter of last year.


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