Keitt cites a few examples that indicate governments are making progress toward becoming more flexible, accessible and collaborative. The recently passed Telework Improvement Act, for instance, will encourage more employees to work remotely. Government use of cloud services to reduce costs and accelerate access to new communication and collaboration tools is another positive sign.
Among the recommendations Keitt suggests for improving government workforce effectiveness is to pilot "bring your own" programs with workers who have access to portable technologies. "Providing government information workers flexibility in work location can begin with allowing certain employees to use their personal technology for this purpose," he suggests.
Forrester's report is based on the responses of 669 local and federal government information workers in the U.S. and Europe, as part of a broad workforce employee survey conducted in the third quarter of last year.
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