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Trucking firm brings on unified communications to save money, boost productivity

Tim Greene, Network World | March 16, 2011
Interstate trucking company Boyd Bros. Transportation was losing experienced freight agents because it couldn't support home workers, but replacing the firm's 20-year-old phone system brought unified communications features that let it hang on to these veteran employees and save money at the same time.

Boyd Bros.'s deployment supports videoconferencing that executives in Clayton use to welcome newly trained drivers in Birmingham, Maund says, which boosts employee morale.

The company switched over from its old phone system one Thursday night after work in January and was up and running when employees came to work the next day. "There was no service interruption," she says.

Deploying support for mobile users takes about 10 minutes, she says


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