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Companies 'still grappling' with basics of customer service: IPscape

Adam Bender | Nov. 7, 2012
Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.

In addition, cloud gives enterprises "an opportunity to rebalance their risk away from their own systems to best-in-breed providers," said Scopelliti. That lets them "free up their human capital itself to focus on the things that matter."



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