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Malaysian CIOs must evolve to meet four 'megatrends'

AvantiKumar | Jan. 7, 2013
Forrester and Microsoft held a breakfast meeting with more than 100 CIOs in Kuala Lumpur to discuss the rapidly changing role of CIOs.

Andy Tan, EPF  modified

Photo - Andy Tan, Senior General Manager, Information Technology Department, Employees Provident Fund (EPF)


Analyst firm Forrester and technology solutions provider Microsoft advised more than 100 Malaysian CIOs that they must prepare to change their roles to meet the demands of cloud, enterprise social and big data in the next decade.

During the December 2012 Breakfast with Visionaries event, Forrester vice president, research director and region manager, Dane Anderson said these four 'megatrends' would drive at least 80 percent of their industry's growth by the year 2020.

"The role of the CIO is changing fast - from being a facilitator of technology deployments to becoming a technology solution specialist," said Anderson. "Organisations now look for CIOs who move beyond concentrating on IT as a force for operational automation, integration and control to seeing how technology can serve as a business amplifier and source of innovation. In fact, 80 percent of CIOs acknowledge that they should actually be spending two-thirds of their time with the business."

"There are times when global tech trends affect many regions and countries in the same way at the same time, such as the tech recession of 2008 and 2009; but 2013 will not be one of those times," he said. "Instead, there will be wide diversity in tech market performance by country."

Anderson said emerging markets would account for almost one-third of global IT spending and drive 53 percent of IT spending growth. "Cloud, mobility, big data analytics and enterprise social will prove to be key categories of enterprise IT spending."

Microsoft Malaysia chief marketing and operations officer, Danny Ong, said: "Microsoft's solutions span the breadth and depth of consumers and businesses to help transform Malaysian businesses and lives together. For the past 20 years we've been in Malaysia, we have provided integrated solutions across software and cloud solutions, which are also interoperable and conform to industry openness standards by design. For CIOs, this is good news because it means that they can work with us as a trusted partner and advisor to help them get the most out of their IT investments, contribute to business bottom lines, improve efficiencies and maximize resources."

Malaysian organisations feel the impact

Forrester's Anderson said industry analysts agree that the four megatrends would drive consumer-related experiences and a new computing paradigm will speed up the rate of change, which would provide new opportunities.

- Cloud computing will lower barriers to entry for market players to access computing power, require more flexible development models, more efficient application delivery and drive greater speed to market

- Mobility will drive a need for changing, flexible work styles as well as new and different types of devices, with a growing expectation for always-on connectivity and anywhere access to apps and data

- Enterprise social will see a cultural shift in how people interact, with online customer engagement now becoming a business differentiator, as well as discovering new ways to connect and share

- Big data will see massive data growth and the availability of third-party data, which leads to globalisation of markets as well as more segmented customer audiences

"Without a doubt, Malaysian organisations are already starting to see the impact of these four megatrends from the highest levels of management to employees at the frontlines," said Employees Provident Fund (EPF) senior general manager, information technology department, Andy Tan.

"Working with Microsoft as a partner has been an especially helpful and rewarding experience to help us capitalise and optimise the opportunities that these megatrends bring," said Tan.


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