As cloud-based offerings become more complex, Singapore may tighten its grip
Many of the early service offerings within data centers included basic co-location and network services, with very few complex managed services. However, telcos are starting to position themselves deeper in managed services, complex hosting, security, and IT services. In addition, the major global carriers are expanding this capability beyond their respective home regions to address global MNC requirements.
We think these developments will create a virtuous circle in Singapore. Most telcos in the region have built strong partner relationships and capabilities in these areas. We believe these will support service providers product evolution towards converged, hosted ICT, unified communications and collaboration (UC&C), application-based, and IT services. The data center has now become the same strategic hub for the global carrier as the wire center was for the legacy local telecoms carrier.
Telcos have also invested in professional services teams in Singapore, thereby recognizing the importance of professional services, especially at the early stages of CaaS deployment, to support MNCs with their virtualization transformation and early adoption of cloud computing services. Regional professional services capabilities or partnerships with local companies will be essential for coverage outside a carriers home region and a critical mass of relevant expertise is on the verge of taking deep root in Singapore.
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