Seeing Microsoft struggle with uptime for Exchange Online erodes the confidence it's trying to build in the market, according to Rebecca Wettemann, a Nucleus Research analyst.
"I'd argue that Microsoft should be held to a higher standard than anyone else, and this certainly doesn't bode well for Microsoft's image as a cloud provider, especially as it tries to push customers toward the still-cloudy promise of Azure," she said via e-mail, referring to Microsoft's cloud platform-as-a-service offering for building, hosting and managing applications on Microsoft data centers.
"E-mail outages for a few hours are frustrating. If my entire productive world is online, downtime has an even more significant productivity and economic impact," Wettemann added.
Sign up for Computerworld eNewsletters.