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Lexmark simplifies Malaysian university’s printing system

AvantiKumar | Aug. 15, 2011
Printing and imaging solutions provider Lexmark International (Malaysia) has helped to streamline Universiti Putra Malaysia’s printing infrastructure.

Lexmark helps streamline at UPM

PHOTO -  (from left) William Tan, country manager for Lexmark International (Malaysia), Amir Hussain, chief librarian for Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia and Mohd Shukri Mustaffa, managing director for Ambang Ideal.

Printing and imaging solutions provider Lexmark International (Malaysia) has helped to streamline Universiti Putra Malaysia's (UPM's) printing infrastructure.

Students with notebooks can now send print jobs to UPM's on-campus printing services at anytime from anywhere, said Lexmark International Malaysia country manager, William Tan.

"Working with UPM through our esteemed partner, Ambang Ideal, we equipped the university with the Lexmark Document Accounting Solution [LDAS], which provides real-time accounting, pre-pay functionality to reduce paper waste created when students print unnecessary documents and a secure print environment that offers flexibility to its users," said Tan.

"Printing by students across the campus in Serdang is made via pre-loaded cards such as their identification card, where when a student swipes their card, they would release their print job on any of the 30 printers on campus," he said. "The solution enables UPM to have greater monitoring ability over its print environment and provides increased benefits, including higher customer satisfaction, cost recovery, increased security, flexibility and sustainability."

"We implemented the Lexmark LDAS based on the brief provide by UPM," said Abang Ideal managing director, Mohd Shukri Mustaffa. "They were looking for an outsourced solution which was beneficial to the students and at the same time, cost-effective and efficient. Ambang Ideal worked with UPM's IT department to integrate the solution into their server. We also set up four counters for students to top-up their pre-paid printing value on their ID cards, and also stationed five support staff at the campus during working hours to check on printer status and troubleshoot technical problems on a daily basis. The IT department no longer needed to worry about changing the cartridges, adding on paper or answering technical questions as the tasks was now the responsibility of our team."

Shukri added that the solution also offered the ability to charge students accurately for the print and copy jobs released using their IDs. "As a result, students have become considerably more aware and accountable for their printing habits. Students can photocopy, print saved documents or scan at any of the Lexmark print stations located at strategic points across the campus at 10 sen [3 US cents] per black and white copy and RM1 [33 US cents] per colour copy. Print jobs linked to the student ID are saved on the university server for seven days during which time students can access their document files online to view or delete items saved for printing. Scanning of document, regardless color or black or white will cost five sen [1.6 US cents] per copy."


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