From the perspective of a leader in the banking industry, what according to you still remains a major bottleneck when it comes to implementation of technology?
Being such an old bank, legacy architecture has to be the answer. It is difficult to re-wire and put legacy systems behind and get into the new world. Another thing is changing mindsets and bringing everyone onto the same agenda that technology offers is also a humongous task. Digitization is too important a thing to be left only to the IT department. If we can digitize the way two colleagues interact with each other, then definitely they will become more excited about technology. An educated and demanding user will always benefit both the IT department and business.
Source: CXO Interviews
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