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A ‘First in Singapore’ IPTV Solution

Jack Loo | Feb. 23, 2012
Mandarin Orchard Singapore and StarHub solution allows guests to access in-room services with supplied iPads.

mandarin orchard employee with IPTV system

Mandarin Orchard Singapore has unveiled an Internet Protocol Television (IPTV) system installed by StarHub, where both parties say is the country's first hotel in-room IPTV system with second-screen solution.

Placed in all of the hotel's 1,051 rooms, the platform offers a range of guest services such as express check-out, concierge and dining services, access to movies-on-demand and 24 StarHub TV channels.

The second-screen solution comes in the form of iPads issued by the hotel. Guests are able to remotely access in-room services from hotel-issued iPad devices. The iPads are also connected to the hotel's internal wi-fi network.

"This is truly a unique experience for guests of Mandarin Orchard Singapore, where technology is leveraged to raise the standard of services in the hospitality segment," said Kevin Lim, head of Enterprise Business Group, StarHub.

Using the iPads, guests can navigate through IPTV via an on-screen remote control, view messages, select StarHub TV channels and movies-on-demand, as well as check real-time flight information.

Next Phase

In the next phase of development, guests will also be able to browse current promotions at the hotel and The Mandarin Gallery, control the room ambience, and enjoy the facility of ordering in-room dining service, among other conveniences.

The new systems add considerable value to the experience of the guests, said Christoph Szymanski, hotel manager of Mandarin Orchard Singapore.

"It also increases the productivity levels of our staff - giving us more resources to focus on other areas crucial to our ability to consistently deliver product and service excellence," he said.

Guests also have the option to download and access the application on their personal iPad devices. Plans are underway to extend the second screen solution on Android-powered tablets.


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