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Apple keeps top spot in customer satisfaction

Agam Shah | Sept. 18, 2012
Apple retained the top spot in a survey released Tuesday by the American Consumer Satisfaction Index, which also found that the tablet market is spurring PC makers to improve the quality of their products.

The third spot was occupied by "other vendors," which include brand names like Lenovo, Samsung, Asustek and Sony, an ACSI spokesman said. Acer and Hewlett-Packard shared the fourth spot with a satisfaction rate of 79 percent, growing from 77 percent and 78 percent, respectively. HP last year decided to retain its PC business after mulling either to sell or spin it off.

ACSI is sponsored by the University of Michigan, the American Society for Quality and the CFI Group.


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