What CIOs want was the core topic of ARN's second event in the Insight Series, which saw more than 90 ICT professionals learn how partners and CIOs can build stronger relationships — and focus less on vendor management — and adopt the hard to fulfil 'shared risk' approach.
The lunchtime seminar was kicked off by IDG managing director, Davy Adams, who divulged up-to-date research and insight into the needs and wants of the CIO as he presented top line results from the State of the CIO study.
CIO's 13th annual State of the CIO survey was conducted with the objective of understanding how the role of the Australian CIO continues to evolve in today's business climate and to help define the CIO agenda for 2014.
CIOs under pressure
Adams revealed how CIOs are under enormous pressure and acknowledge that the role is becoming increasingly more challenging.
As the evolution of technology has increased its impact across today's organisations, the role of the CIO has had to change along with it. The CIOs' responsibilities have switched from managing cost centres to a stronger business orientation.
Adams said survey results reveal that the top 10 priorities of a CIO over the next 12 months include: complete major enterprise project; simplify IT; enable new plan for customer acquisition and retention; help reach specific goal for corporate revenue growth; reduce IT spending by a certain percentage; lead a product innovation effort; enable global expansion; upgrade IT and data security to avoid cyber-attack; lead merger integration or due diligence on a potential acquisition; and partner with the CMO or chief digital officer on major customer initiative.
In terms of partners and projects, the majority of CIOs agreed that the future CIO role will likely be focused primarily on managing contractors Cloud and other IT service providers. "The majority agreed with that which is not surprising with the rise of the Cloud and through its use of the channel."
CIOs also agreed that IT projects developed without IT involvement are running into problems, and how shadow IT (which is IT purchased outside of partners) is on the rise across many organisations.
Top 5 organisational initiatives
Meanwhile, the top five organisational initiatives included: acquiring and retaining customers; addressing rising customer expectations; growing overall company revenue; improving the capabilities of products and services; and lowering the firms overall operating costs.
Top 5 technology initiatives
Adams said the top five technology initiatives included: improving the use of data and analytics to improve business decisions and outcomes; identifying new ways IT can better support business/marketing; improving IT project delivery performance; developing new skills to better support emerging technologies and business innovation; and reorganising or retraining IT to better align with business outcomes and drive innovation.
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