The most successful CIOs share as much info about impending change as they can, as early as possible. One CIO we know shared every decision about a major outsourcing with staff within 48 hours, thus building trust. Another senior IT leader leapt to his feet at a town hall meeting where a major organizational change had just been announced and declared, "I'm so excited and I'm so scared."
The soft stuff really is the hard stuff. But it's worth it.
Madeline Weiss is director of the Society for Information Management's Advanced Practices Council (APC). June Drewry is former CIO of Chubb and a contributing adviser to the APC.
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