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Customers seek details on Dell's direction under private ownership

Agam Shah | Feb. 13, 2013
Users will closely watch service and support.

Martin uses a Dell Vostro 3500 running Windows 7 Professional, and has had continual problems with boards, power supplies, the screen and more. He has also had trouble getting the system replaced.

"I have had repairmen on site at least three times," Martin said. "Their quality of computers and their level of service will dictate where I buy," Martin said.


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