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DB Schenker chooses IBM to improve service delivery in Asia Pacific

T.C. Seow | Oct. 4, 2012
It signs a five-year, multi-million dollar agreement with IBM for managed services and business resiliency for its transport and logistics IT systems and operations.

Global transportation and logistics service provider DB Schenker has signed a five-year, multi-million dollar agreement with IBM for managed services and business resiliency for its transport and logistics IT systems and operations across 20 countries in Asia Pacific region.

The deal will help DB Schenker improve its IT operational efficiency, offer enhanced supply chain services to support its customers, and ensure better responsiveness and resilience.

DB Schenker manages freight and supply chains across diverse sectors such as automotive, electronics, industrial, consumer, healthcare, aerospace, chemicals and more. With over 2,000 locations, its logistics and supply chain network operates on a 24 x 7 basis which demands reliability, efficiency and security.

To improve efficiencies, DB Schenker set out to build a robust systems platform that is able to support an extended enterprise, including its customers and their supplier network, to be agile and resilient in a volatile global marketplace.

"DB Schenker orchestrates inter-connected ecosystems of logistics networks and supply chains, enabling thousands of businesses with their many suppliers, factories, distributors, wholesalers, retailers, service and repair points, and customers all over the world," said Alex Tan, DB Schenker's Asia Pacific chief information officer. "Any disruption or downtime will cost stakeholders in the transportation and supply chain millions of dollars, so it is absolutely essential that our suites of regional IT and customer systems are geared towards mitigating operational risks for our customers.

Tan added that his organisation places great emphasis on reliability, efficiency, and security, which are critical elements required to support our customers in Asia Pacific. "For example, our customers include leading companies in the electronics, computing and mobile telecommunications sector, who undertake global product launches across 100 countries over a very condensed period of time for their highly anticipated products. They manufacture and sell tens of millions of the newly launched products within months. It is therefore imperative that we build a high degree of systems resilience to ensure that they operate across APAC with a high level of confidence and trust," he said.

As part of the deal, IBM will provide managed services for DB Schenker's servers and network infrastructure at IBM's data centre in Singapore. IBM will bring its processes, tools and methodologies as well as its global experience of managing thousands of servers worldwide. This will help DB Schenker establish a collaborative, innovative computing environment to support the business, while controlling costs.

IBM Managed Services also works with DB Schenker's application and infrastructure support team to test the recovery of the company's applications at IBM's Resiliency Centres. The two companies have put in place a holistic IT disaster recovery strategy that includes having a strong recovery infrastructure supported by an IT disaster recovery plan and procedures that are regularly tested and maintained.


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