Implementing unified communications takes research, planning, work, and training, but done carefully, the end result is worthwhile. Advances in integration of data and voice systems, as well as management interfaces, make it increasingly attractive. Hosted systems such as from Skype and AT&T can be a fit for even the smallest businesses. Larger businesses can customize products such as Microsoft’s Lync 2010 Server, and UC systems from Cisco or Ricoh, for the ultimate in control.
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