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Healthcare industry, medical profession now among Avaya’s top verticals

Ike Suarez | April 14, 2014
Development is result of US$ 2.5 billion investments into R&D in the past six years.

The healthcare industry and the medical profession now rank as among Avaya Inc.'s top verticals, according to a press statement by the Santa Clara, California-based vendor of business communications and collaboration systems.

It said making this possible has been its US $2.5 billion investments into R&D in the past six years with the healthcare industry and medical profession among the beneficiaries of the transformative technologies brought about by this effort.

Worldwide deployments

The press statement added that as a result, Avaya's communications, collaboration and networking solutions are now deployed in over 5500 healthcare institutions worldwide, including prestigious hospitals.

The transformative technologies include tools for mobile collaboration, video collaboration, healthcare contact centres and improved security and data.

The press statement cited the Avaya Mobile Activity Assistant and Avaya-one-X Mobile tools to help keep providers, patients and caregivers connected through smartphones and tablets, enabling better and faster coordination and increased customer engagement.

Other examples are  Avaya Scoopia Desktop, a tool that helps facilitate home care by way of video collaboration, and the Avaya Proactive Manager, a tool that can reduce administrative resources for appointment reminders, improve collections increased revenues and support ongoing patient care.

Similarly, Avaya Vena Fabric Connect is a tool to help protect sensitive data with the flexibility to isolate network zones and segment guest WiFI, medical devices and payment systems.

The press statement noted that these and other Avaya innovative technologies have enabled improved healthcare team collaboration, patient outreach and service delivery.

These technologies have also helped bring about innovations in medical practice such as telemedicine, remote consultation and virtual healthcare.



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