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How to ask for tech help, 2013 edition

Rick Broida | Feb. 25, 2013
I first tackled this subject a few years ago, then updated it back in 2011. Given the recent batch of incomplete, incomprehensible, and/or inappropriate e-mail I've received, this seems like a good time for another update.

5. Learn to use Google. Glad as I am to help when I can, I should be one of your last resorts. If you're getting a funky error code from, say, Windows Update, type that code into Google and search, search, search. I'd wager that any problem you're having, others have had as well--and probably solved.

So many of the e-mails I receive are either overlong, incomplete, or just plain confusing. I want to help, but, please, help me help you!


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