5. Learn to use Google. Glad as I am to help when I can, I should be one of your last resorts. If you're getting a funky error code from, say, Windows Update, type that code into Google and search, search, search. I'd wager that any problem you're having, others have had as well--and probably solved.
So many of the e-mails I receive are either overlong, incomplete, or just plain confusing. I want to help, but, please, help me help you!
Sign up for Computerworld eNewsletters.