Sanders, for his part, says Reiger took the time to build rapport with Flagler's physicians -- to the point that, "When [Reiger] says something, the medical staff have come to believe him."
This level of trust will help hospital leaders as they strive to elevate Flagler's EHR system, and physicians' use of it, to the next level. The aim, Sanders says, is bringing a single, evidence-based record to the bedside, whether a patient's at home, in the hospital or in another care setting. "Yes, we need to record the discrete data we need for government reporting and core measures, but we need to preserve the patient story," he says. "Without it, we lose."
Physicians also want the same mobility they enjoy from consumer technology, but Flagler (along with many a facility) struggles to keep pace. "We don't yet have all the good tools we need," Sanders says. "How do we constrain that to some reasonableness while we undergo this transition?"
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