PHOTO - (From left) Joe So and Tony Zhang present the Huawei eSpace VTM.
The recent launch of Asia Pacific first fully-integrated virtual teller machine (VTM) will revolutionise banking experience for consumers in Malaysia, according to telecoms solutions provider Huawei.
The eSpace VTM, launched at the end of November last year, is the latest innovation of the Huawei Enterprise Business Group, said its regional sales director, Southern Pacific, Jeff Hwong.
"The existing set-up of most bank branches consists of three different zones, which are customer service, sales, and the 24x7 electronic lobby," said Hwong. "The current model represents a division in the banking experience, requiring consumers to attend to each zone in order to meet all their banking needs. The introduction of a fully-integrated VTM aspires to transform the current branch design, as a bank's full suite of financial services can now be accessed through a single integrated access point; thus increasing customer convenience while banking."
"The application of VTM in the financial services industry will be complementary to their existing service channels, as banks can now go beyond the limit of business hours to provide their entire suite of rich and personalised services to customers," he said. "The increase in efficiency will enable banks to maximise and focus their time and resources on other areas in their product and service offering."
Hwong added that the Huawei eSpace VTM represented the latest remote banking solution, which provided a convergence of telecommunication technologies and financial services.
"The Huawei VTM Remote Banking Solution will bring to life dynamic changes to the banking service experience to all Malaysian customers," he said. "The financial industry is one of the most vigorous and promising industries in today's global market and has accordingly set the highest of standards and requirements in telecommunications and information technologies."
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