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Inside Toyota Australia's tech transformation

Hamish Barwick | Dec. 18, 2012
A complete organisational restructure of the entire IT division in 2009 which involved consolidation of four level one help desks into a single integrated service desk, helped Japanese car manufacturer, Toyota Australia, make improvements in its operational and service delivery.

According to Brover, the transformation of the Australian arm of the business has been used as a case study for other divisions of Toyota.

"The mobility rollout and introduction of ITIL has been the two areas where there has been a lot of interest," he says. "Where it is going is that IT needs to become more imbedded in the business and more relevant."

Brover insists that, for CIOs looking to undertake a similar IT transformation, the CIO needs to think about the people and cultural aspects, not just the technology itself.

"Another piece of advice would be to stick with the project, as it can be fairly hard going. Things like introducing ITIL is not an easy process and it doesn't happen overnight."


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